Customization: | Available |
---|---|
After-sales Service: | 24-Hours on Line/Video Technical Support |
Warranty: | 2-year |
Suppliers with verified business licenses
Nominal pressure | 2200 | KN | |
Workbench length | 3200 | mm | |
Column spacing | 2600 | mm | |
Throat depth | 400 | mm | |
Slider travel | 200 | mm | |
Get off quickly | 140 | mm/s | |
Slider running speed | Go to work | 10 | mm/s |
Return | 110 | mm/s | |
Maximum opening height | 480 | mm | |
Main motor power | 15 | KW | |
CNC system | USA HACO 60 |
1. Global Installation & Commissioning
• On-site service by certified engineers within 5 working days (remote areas negotiable).
• Pre-installation video guidance & post-installation inspection report.
2. Multilingual Training
• Basic: 2-hour live demo (on-site/online) + multilingual operation videos/manuals.
• Advanced: Customized sessions for technical teams (PLC programming/data analysis).
3. 24/7 Support
• 3-tier response:
Critical failure: 15-min remote diagnosis + spare parts priority shipping
General issues: 30-min video call troubleshooting
Inquiries: 1-hour email reply
4. Global Spare Parts
• 2 years for main motor.
• Except for consumables and consumables, other parts are for 1 year. Extended service is always available. Free repair and replacement of parts within warranty. Only replacement of parts, shipping costs are borne by the customer..
Value-Added Options
▸ Annual Maintenance Contract (AMC): 20% discount on parts + bi-annual preventive checks
▸ Extended Warranty: Up to 5 years coverage
Q: Do you have CE document and other documents for customs clearance?
A: Yes, we have CE, Provide you with a one-stop service. At first we will show you and and after shipment we will give you CE/Packing list/Commercial Invoice/ Sales contract for customs clearance.
Q: If we are interested in your machine, how do we choose?
1. What main job you do with the machine?
2. What is your request? diameter__mm, thickness__mm, length__mm?
3. What material you want to process, stainless steel, carbon steel?
Q: How about warranty?
A: 2 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.
Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across the world, We need your machines running in order to keep your business running.
Q: Can you customize?
A: Yes, non-standard machines can be customized according to your products